General Returns Policy We strive to ensure you are satisfied with your purchase. If item is wrongly supplied or damaged, you may return items within 7Days of delivery/purchase. Items must be in their original, unused condition with all packaging and tags attached. A valid proof of purchase (invoice or receipt) is required.
Defective or Damaged Goods (CPA Compliance) According to the Consumer Protection Act, if a product is defective, unsafe, or damaged upon delivery, you have the right to return it within 6 months. We will inspect the item to validate the defect. If valid, you may choose a refund, repair, or replacement. Damage caused by misuse, neglect, or unauthorized alterations will not be covered.
Exchange and Returns Process Log a Return: Contact us at industronsa@gmail.com or log it via our website within the stipulated time frame. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. Inspection: Once received and inspected, we will notify you of the approval or rejection of your refund.
Non-Returnable Items The following items cannot be returned: Used or damaged items (unless defective). Personalized or custom-made goods. Electrical or digital products
Approved refunds will be processed within 7-14 business days to your original method of payment or direct EFT when banking detail are supplied by you (The customer).
No refunds will be done when a client changes his or her mind not wanting the item anymore after order is place and not received yet.
Special permission can be granted for cancellation and refund on a order with a 15% penalty for transaction fees and admin cost. NB: Only when approved by management.
Contact Information: For any questions regarding returns, please contact us at: Email: industronsa@gmail.com
